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COVID-19 Update

COVID-19 Update

By Franklin Mutual Insurance
Posted in Emergency Preparedness
On April 07, 2020

We want you to Live Confident.

We hope you, your family and co-workers are healthy and holding up well through the uncertainty surrounding the Coronavirus (COVID-19). While COVID-19 is causing disruption in our communities, the health and well-being of our policyholders, agents, employees and communities is of the highest priority.

Your safety is always our top priority, and we’re here to help:

  • You can easily manage your policy via MyAccount by going to fmiweb.com/myaccount  
    • Make a payment
    • View policy details
    • Report a claim
  • Our Customer Care Team is available Monday through Thursday 7:30 a.m. to 4:30 p.m. EST and Friday 8:00 a.m. to 3:00 p.m. EST and can be reached at 1-800-336-3642 or CustomerCare@FMIweb.com.
  • If you’re experiencing financial difficulties due to COVID-19 and need assistance, please call our Customer Care Team.
  • For questions regarding coverage response to COVID-19 please refer to your policy terms, conditions and exclusions.  Should you have specific questions you can call our Customer Care Team, or email us at CustomerCare@fmiweb.com and someone will get back to you as soon as possible.

 

If you are a small business, here are some related links with additional information from outside sources not related to FMI that may provide additional help to support your business:

 

We’ll continue to monitor and respond to this situation as it evolves.

Be safe, and be confident that FMI is here to assist you!