COVID-19 Update

COVID-19 Update

By Franklin Mutual Insurance
Posted in Emergency Preparedness
On April 07, 2020

We want you to Live Confident.

We hope you, your family and co-workers are healthy and holding up well through the uncertainty surrounding the Coronavirus (COVID-19). While COVID-19 is causing disruption in our communities, the health and well-being of our policyholders, agents, employees and communities is of the highest priority.

Your safety is always our top priority, and we’re here to help:

  • You can easily manage your policy via MyAccount by going to  
    • Make a payment
    • View policy details
    • Report a claim
  • Our Customer Care Team is available Monday through Thursday 7:30 a.m. to 4:30 p.m. EST and Friday 8:00 a.m. to 3:00 p.m. EST and can be reached at 1-800-336-3642 or
  • If you’re experiencing financial difficulties due to COVID-19 and need assistance, please call our Customer Care Team.
  • For questions regarding coverage response to COVID-19 please refer to your policy terms, conditions and exclusions.  Should you have specific questions you can call our Customer Care Team, or email us at and someone will get back to you as soon as possible.


If you are a small business, here are some related links with additional information from outside sources not related to FMI that may provide additional help to support your business:


We’ll continue to monitor and respond to this situation as it evolves.

Be safe, and be confident that FMI is here to assist you!